Overview
At Chocoluv, we are committed to providing our customers with the highest quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the procedures and conditions for returning products and obtaining refunds.
Return Policy
Eligibility for Returns
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging
Accompanied by the receipt or proof of purchase
Non-Returnable Items
Certain items are non-returnable, including:
Perishable goods such as chocolates that have been opened
Customized or personalized products
Items purchased on sale or with a discount
Return Process
Contact Us: To initiate a return, please contact our customer service team at hello@chocoluvghana.com or call us at +233200607607 within 7 days of receiving your order. Provide your order number and the reason for the return.
Return Authorization: Our customer service team will review your request and, if approved, provide you with a return authorization number and instructions on how to return your item.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection and Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, your refund will be processed.
Refund Policy
Refunds
If your return is approved, we will process your refund to the original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Late or Missing Refunds
If you haven’t received a refund yet, please:
Check Your Bank Account: It may take some time before your refund is officially posted.
Contact Your Credit Card Company: Refund processing times vary among companies.
Contact Your Bank: There may be a processing delay before a refund is posted.
Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at hello@chocoluvghana.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at hello@chocoluvghana.com or call us at + (233) 200607607.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us:
Email: hello@chocoluvghana.com
Phone: + (233) 200607607
Address: Ranna Plaza, 1st Floor, Baatsona Spintex Road, Accra, Ghana, P.O.Box LG 113, Legon
Thank you for shopping with Chocoluv. We value your business and are dedicated to ensuring your satisfaction with our products.
